Privacy Policy

Effective Date: 01/02/2025

1. Overview

This Privacy Policy explains how Arthur's Day Festival ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, purchase tickets, or interact with us online or at the event.

We are committed to safeguarding your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal data:

  • Personal Details: Name, email address, phone number, billing and shipping address

  • Payment Information: Credit/debit card details (processed securely via third-party platforms like Shopify or Eventbrite)

  • Technical Data: IP address, browser type, device info, and site usage (via cookies)

  • Marketing Preferences: Data you provide when signing up for newsletters, competitions, or promotions

3. How We Use Your Information

We may use your information to:

  • Process ticket purchases and complete transactions

  • Communicate event updates and provide customer support

  • Send promotional content (only with your consent)

  • Improve our website, services, and user experience

  • Comply with applicable legal or regulatory requirements

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service providers (e.g. ticketing platforms, email services)

  • Regulatory authorities if legally required

  • Emergency services or venue operators, if necessary for public safety

5. Cookies and Tracking

We use cookies to:

  • Enhance your browsing experience

  • Track website performance

  • Deliver relevant advertising

You can disable cookies via your browser settings, but this may affect some functionality.

6. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure.

All payment information is encrypted and processed by PCI-compliant platforms.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Withdraw your consent to marketing communications

  • Complain if you believe we’ve mishandled your data

To exercise your rights, contact us at: hello@arthursday.com.au

8. Third-Party Services

Our site may link to third-party platforms (e.g. Shopify, Eventbrite, social media). We are not responsible for their privacy practices. Please review their privacy policies individually.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact:

Arthur's Day Festival Privacy Officer
Email: hello@arthursday.com.au

© Arthur's Day Festival 2025